Privacy Policy

Effective Date: January 1, 2025

At Water Heater fix pros, we respect your privacy. This policy explains what information we collect when you visit our website or call us for water heater leak repair in Medford, Massachusetts, and how we use and protect it. If you have questions, just give us a call.

Information We Collect

When you contact us for water heater leak repair, we collect the details you share with us. That includes your name, phone number, email address, service address, and a description of the problem with your water heater.

Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, device type, and the pages you visit on our site.

How We Use Information

We use your information to schedule your repair, send a technician to your home, and stay in touch about the work. If you call us, we use your number to reach you about your appointment.

We also use your information to improve our services, respond to your questions, and send you updates or reminders related to your repair. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to help it run smoothly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and activity.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as pages visited, time on site, and general location.

We may also use third-party services for scheduling, messaging, or payment processing. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We share your information only when it helps us serve you. That includes sharing your name, address, and repair details with our technicians and trusted service partners who help us complete the job.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. We do not sell or rent your personal information.

Data Retention

We keep your personal information for as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues. When we no longer need it, we securely delete or anonymize it.

If you want us to delete your information, contact us and we will take care of it unless we are required to keep it by law.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure systems and limiting access to your data to team members who need it.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have concerns, please reach out to us.

User Rights

You have the right to ask what personal information we hold about you, to correct it, or to request that we delete it. You can also opt out of marketing messages at any time.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us. We are happy to help.

Contact Us About Privacy